Terms and Conditions
About the Website
The websites are owned and operated by VizLine Service Group, Inc. (DBA: “Vizline”), hereafter VizLine, located at the domain names www.vizline.com and www.vizline.net (the “Websites”) operating on the World Wide Web. By using or browsing any of Websites, you acknowledge that you have read, understood and agree to be bound to these Terms and Conditions and all applicable laws and regulations. We may change these Terms and Conditions at any time and without any notice to you so we suggest that you periodically visit this page to review these Terms and Conditions. By using this Site after we post any changes, you agree to accept those changes, whether or not you actually reviewed them.
1. Use of Websites and Contents
1.1 The content of this Site is determined solely by Vizline. All materials, including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials that are part of this Site (collectively, the “Contents”) are owned exclusively by Vizline and/or its content providers.
1.2 The Websites and its Contents may be used solely for your own personal, non-commercial use. Any other use of the Site or the Contents is strictly prohibited, including, without limitation, modification, removal, deletion, transmission, publication, distribution, proxy cashing, uploading, posting, redistribution, re-licensing, selling, duplicating, republication or any other dissemination without the express written permission of Vizline or the respective owner. You may not link to the Site without our prior written consent
1.3 You agree to use the Site only for lawful purposes. You are prohibited from posting or transmitting to or through the Websites any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful material, or any other material that could give rise to civil or criminal liability under the law. We may disclose any content or electronic communication of any kind (including your profile, e-mail address and other information) for the following reasons: (i) to satisfy any law, regulation, or government request; (ii) if the disclosure is necessary or appropriate to operate the Websites; or (iii) to protect the rights or property of Vizline and you.
1.4 You may view and print a copy of the Contents displayed on the Websites, and download a copy of any Contents that is designated for downloading, for your personal use only but you may not alter the Contents in any way, including, without limitation, removing or modifying any copyright or other ownership notices. The rights, title and interest in the Contents are not transferred to you by copying or downloading the material.
1.5 The Internet is not a secure medium and communications to and from the Websites may be intercepted or altered in transit. We do not warrant that the Website is free from anything which may damage any computer which accesses the website or data on such computer.
2. Information Provided on Websites
2.1 Vizline uses reasonable efforts to furnish accurate and up-to-date information, but we do not guarantee that any information contained in this Websites is accurate, complete, reliable, current or error-free. We will endeavor to update information in a timely manner but we will not be liable for any inaccuracies. Any use you make of the information provided on Websites is entirely at your own risk and Vizline will not be liable for any loss of data, lost profits or any other damages or losses resulting from your use of the Websites.
2.2 The information provided on the Websites is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Vizline.
3. Limitation of Liability
3.1 The Websites and their contents are provided by Vizline “as is” and “as available” without any representation or warranty of any kind weather express or implied. Vizline expressly disclaims all express and implied warrantiesincluding, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event will Vizline be liable to any party for any direct, indirect, punitive, incidental, compensatory, special, consequential, or other damages of any kind whatsoever, loss of data, income or profit, loss of or damage to property, business interruption, or loss of programs or data, arising out of or in connection with the Websites, any site or services linked through the Websites, or any copying, display or use thereof, regardless of the legal theory on which the claim is based, even if Vizline has been advised of the possibility of such damages, including, without limitation, any damages that result from any mistake, omission, virus, delay or interruption in operation or service regardless of the reason.
3.2 Vizline will not be liable for losses or damages arising out of or any way related to any third party websites or their content accessed through links in the Websites, your use of the Websites or your use of any equipment of software in connection with the Websites.
3.3 You will at all times indemnify and keep indemnified Vizline and its respective officers, employees and agents (the ‘Indemnified’) from and against any loss including reasonable legal costs and expenses or liability incurred by any of those Indemnified arising from any claim, suit, action or proceeding by any person against any of those Indemnified where such loss or liability arose out of, in connection with, or in respect of, any breach of this agreement by you.
Vizline reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including but not limited to the right to block access from a particular IP address.
5. Applicable Law
5.1 If any part of the Terms and Conditions are found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of the Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining terms and conditions.
5.2 The Websites are controlled and operated by Vizline from its office in Fort Lee, New Jersey. You are responsible for complying with the laws of the jurisdiction from which you are accessing the Websites, and you agree that you will not access or use the information on the Websites in violation of such laws. These Terms and Conditions and your use the Websites will be governed by the laws of the State of New Jersey, without regard to any conflict of law provision.
6. Dispute Resolution
Any claim or controversy related to these Terms and Conditions or relating to the Websites will be settled by arbitration in accordance with the then-current rules of the American Arbitration Association. The location of arbitration will be in Somerset, New Jersey. The decision of the arbitrator will be binding on the parties. To the fullest extent permitted by applicable law, no arbitration will be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.
About the Services
Vizline Virtual Office Services (the “Services”) are services operated by Vizline, Inc. (“Vizline”) located at 96 Linwood Plaza #164, Fort Lee, NJ 07024, USA. The terms and conditions set for the herein apply to the person(s) and/or entities named in the agreement (the “Client”), as an authorized user of the Services, and Vizline. Client agrees that the Services will be used only as provided in such terms and conditions for legitimate business purposes.
1. Definition of Products
1.1 Live Receptionist: Entitles the Client to a local telephone number, toll-free number and/or fax number determined by Vizline, personalized call answering and forwarding service by an automated messaging system, personalized call answering and forwarding service by live receptionists during normal business hours, and after business hours and weekend voicemail access. Faxes are received by Vizline and forwarded to the Client’s email address(es).
1.2 Hub Office: Entitles the Client to receive mail at the Vizline Business Centers specified in the Agreement (the “Designated Center”). The Client may use the address of the designated Center for business correspondence. The Client may use the office facilities of the Designated Center including day office, conference room and office equipment if the Client makes reservation according to the rules and regulations of the Designated Center and such facilities are available.
1.3 Office Rental: Entitles the Client to rent office space for 6 months or longer.
2. Acknowledgement and Acceptance of Terms and Conditions
The Services are offered to the Client conditioned on the Client’s acceptance without modification of the terms and conditions in the Agreement. Each person that uses the Services, or that enters into a contract, in writing, over the telephone or online, on behalf of its employer or other third party, represents that such person is authorized to accept the terms and conditions on its employer’s or the third party’s behalf. Unless explicitly stated otherwise, the terms and conditions of the Agreement will govern the use of any new features that augment or enhance the current Services. In the case of any violation of the terms and conditions, Vizline reserves the right to seek all remedies availableby law and in equity for such violations.
3. Term of the Agreement
3.1 Live Receptionist: The initial term of the Live Receptionist service is one month commencing on the date stated in the Agreement. Product downgrades or termination requires a 30 day written notice as specified in 3.3. Unless properly terminated or downgraded, the Agreement will be renewed and extended automatically for successive periods equal to one month until terminated, as provided herein, by either Client or Vizline. Client may terminate or downgrade Services upon expiration of the initial term or any renewal term by giving written notice of termination or downgrade 30 days prior to the end of the existing term. Once a written notice of termination or downgrade has been received, the Live Receptionist service will terminate or downgrade on the last day of the Client’s following complete recurring billing cycle. No prorated refunds shall apply and the Client is still liable for any and all charges if applicable during the final term of the agreement.
3.2 Hub Office: The initial term of the Hub Office service is six months commencing on the date stated in the Agreement. Product termination requires a 30 day written notice as specified in 3.3. Unless properly terminated or downgraded, the Agreement will be renewed and extended automatically for successive periods equal to 6 months until terminated, as provided herein, by either Client or Vizline. Client may terminate Services upon expiration of the initial term or any renewal term by giving written notice of termination or downgrade 30 days prior to the end of the existing term. Once a written notice of termination has been received, the Hub Office service will terminate on the last day of the Client’s following complete recurring billing cycle. No prorated refunds shall apply and the Client is still liable for any and all charges if applicable during the final term of the agreement.
3.3 Written Notice of Termination: Client’s notice to terminate or downgrade the Services must be in writing, and must be sent by either (i) email addressed to [email protected], or (ii) by mail sent to Vizline, Inc. Attention: Terminations, 96 Linwood Plaza #164, Fort Lee, NJ 07024, USA. Vizline’s written notice to terminate the Agreement shall be sent by either (a) email to the Client’s email address on record with Vizline, or (b) by mail to the Client’s last known address on record with Vizline. Upon termination of the Agreement for whatever reason, it is the Client’s responsibility to notify all parties of the Client’s change of address and/or Live Receptionist services. Subsequent mail sent to the business centers after termination of the services will be returned to the sender if applicable and Live Receptionist services will terminate at that point.
4. Service Fees
4.1 Payment of the Client’s account balance and other applicable charges is due monthly and must be made by the valid credit card designated by the Client. The Client must promptly notify Vizline of changes to: (i) the credit card number or expiration date of the designated card; (ii) the billing address; or (iii) cancellation, theft or loss of the designated credit card. Any payment received after the due date will be assessed a $50 late payment fee.
4.2 The set-up fees, if applicable, and recurring service fees are payable in advance and are non-refundable. The Client agrees that Vizline may submit charges for the monthly service fee each month, without further authorizationfrom the Client, unless the Client provide prior notice that the Client has terminated the authorization or wishes to change the designated card. Vizline is not obliged to contact the Client prior to charging the designated credit card for the recurring service fee. If the Client has any question regarding any charges that have been applied to the account, the Client must contact Vizline’s customer center within 30 days of the charge date. Failure to use the account’s service is not deemed to be a basis for refusing to pay any charges submitted by Vizline in accordance with the Agreement.
4.3 If the due payment is not received from the card issuer or tis agents, the Client agrees to pay all amounts due, including late payment fees and collection costs, upon demand. The Client’s using the Services, or allow or cause the Services to be used, is regarded as the Client’s agreement and reaffirmation that Vizline is authorized to charge the designated card. The Client agrees that Vizline may accumulate charges incurred during the monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that Vizline may delay obtaining authorization from the card issuer until submission of the accumulated charges.
4.4 Vizline reserves the right at any time to withhold any services provided under the Agreement, with or without notice, or to terminate the Agreement if fees are not paid by the end of the day they are due or the funds due from any retainers have not been cleared. Actual collection fees uncured by Vizline, up to 50% of the account balance, will be added to the unpaid balance. The Client agrees to pay Vizline 1.5% interest per month on all amounts owing and not paid when due. Vizline reserves the right to suspend or terminate the Service account without notice upon rejection of any card charges or if the card issuer or its agent seeks return of payments previously made to Vizline when Vizline believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Vizline.
4.5 Vizline reserves the right, in its sole discretion, to change pricing upon 30 day notice. Notwithstanding the foregoing, if the Client utilizes greater than the number of telephone or messaging or faxing minutes included in the Client’s monthly plan, Vizline reserves the right to immediately charge the Client for such use at a rate of $0.10 cents (US) per automated minute for Plan A and B, and $2.00 per live minute for Plan B, $1.70 for Plan C, US$1.50 for Plan D and US$1.00 for Plan E for all minutes over the plan minute threshold when calling destinations within the continental USA. International calls to destinations outside of the continental USA will be charged at a rate of US$0.12 per minute for both automated and live in addition to the base rate. Automated and Live usage charges are billed per minute, and are rounded up to the next minute.
4.6 Faxes are charged by the page, inbound and outbound, $0.50 per page for Plan A and Plan B, $0.40 for Plan C, $0.30 for Plan D. Plan E provides 50 page faxes free of charge and those over this threshold will be charged at $0.30 per page. Translation services through conference calls are billed at a rate of $5.00 per minute. The Client agrees that Vizline may submit these charges to the designated credit card of record, without further notification or authorization from the Client.
4.7 In the event the Client’s account is terminated, Vizline has the authority to charge the Client’s credit card of record for any additional usage fees the Client may have accrued while still an active subscriber. The Client may continue to use the current toll-free or local number, with the Client’s current provider’s permission, for a one-time $75.00 port fee. Vizline owns all numbers used on the Service, and toll-free and/or local numbers may not be moved away from Vizline unless the Client did port number to Vizline originally, in which case a one-time $250.00 port fee will apply to port number away.
4.8 Vizline provides dedicated phone devices to the Client as an optional service, which the Client may choose whether to rent or to purchase. If rented, the device rental fee is $19.99 per phone per month for Plan A, B and C, and 1-year contract is required. The usage charge is $15.00 within each Plan minutes for Plan A, B and C. If the Client is to rent additional phones, such additional phones may be rented at $19.99 per phone per month. Unlimited plan within the continental USA is available at a charge of $39.99 per phone per month. Vizline provides a rental phone free of charge for Plan D and Plan E, provided that the Client agrees to have 1-year contract. The Client may choose topurchase the phone(s), of which the price(s) start from $249/00 and are subject to change.
4.9 In addition to any other payments due under the Agreement, the Client agrees to pay promptly any sales, use excise and any other taxes and license fees which the client is required to pay to any governmental authority, and (ii) any taxes paid by Vizline to pay governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent and occupancy taxes, tangible personal property taxes, stamp tax or other documentary taxes and fees.
5. Mail Services
5.1 The United States Postal Service (USPS) requires the following compliance from the Client under the provisions of Rule 66, federal Register 56993, November 14, 2011, which govern Commercial Mail Receiving Agencies (“CMRA”). The Client agrees to abide by all CMRA rules and regulations. The Client’s failure to comply with the rules and regulations may, at our sole discretion, be declared as an act of default. The Client agrees to provide a completed and fully notarized CRMA Form 1583. Before any mail may be received or any other location –related services may be reserved or used, all persons for whom Vizline handles mail and/or collects mail from the location, must provide us with a Government issued photo ID, plus one other form of acceptable identification, as specified in the CRMA Form 1583.
5.2. At termination of the Agreement, the Client agrees that all mail thereafter will be marked by Vizline, “Return to Sender”, and no further mail or deliveries will be accepted. Mail will be handled according to instructions specified by the Client, and the Client will be responsible for all resulting forwarding and service charges. Any violation of USPS regulations may result in termination of Services by Vizline, and may subject the violator to fines or imprisonment. If Vizline has been instructed to forward mail, neither Vizline nor its agents shall be responsible for any delay or loss of mail during the forwarding process. Vizline will not accept any items exceeding 10 pounds in weight, 18 inches in any dimensions, or 1 cubic foot in volume, or if the item contains any dangerous, live or perishable goods, and Vizline shall be entitled in its absolute discretion to return uncollected items or refuse to accept any quantity of items it considers unreasonable or unlawful.
5.3 The Client shall warrant that it will not use any of the Services for any obscene, illegal, immoral or defamatory purposes and will not in any way bring Vizline into disrepute. The Client will not in any way use or combine the Vizline name, in whole or in part, for the purpose of trading activities.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Vizline will not be liable for any loss sustained as a result of any mechanical breakdown, strike, delay or failure of any staff, manager or caretaker to perform their duties. The Client expressly and specifically agrees to waive, and agrees not to make any claim for damages, direct, indirect, punitive, special or consequential including, but not limited to, lost business, revenue, profits or data, for any reason whatsoever arising out of or in connection with this agreement, any failure to furnish any service provided hereunder, any error or omission with respect thereto, from failure of any and all courier service to deliver on time or otherwise deliver any items or any interruption of services.
Refund and Cancellation Policy
Vizline.com is a service oriented business and due to nature of our business, we do not offer any refunds or money back for any of our services once work has commenced such as installation service, office rental, live receptionist services, telecommunication usage bill and delivery cost. Our effort is to try and offer you the best possible service in a timely manner and to your satisfaction. We strive to reach your goals as a partnership and connect your business with consumers in a straight forward and cost-effective way. Vizline.com does not guarantee a full refund for the cancellation of its services. If you change your mind after paying for a certain service, Vizline.com will act only on the policy here within. Vizline.com will refund or cancel any services according to the following guidelines:
a) Vizline.com will refund you in full if a service is not delivered within 3 business days of making payment.
b) In the event that incorrect information was provided by you, Vizline.com will not refund partial amounts or full amounts in the case that a service has commenced and/or has been completed.
c) If you don’t want Vizline.com to start the service at all, you can ask for a full refund within 72 hours only of making payment. This applies to all non-business days (For example, if you make a purchase on Friday, you must cancel by Monday the latest to receive a refund.). If you contact Vizline.com to cancel a service that has already begun, Vizline.com will refund you accordingly. If you are under an agreement with Vizline, please refer to the Early Termination Penalty Fee below.
d) If you are not satisfied with an incomplete portion of a service, you can get proportional refund for the remaining work/service, if you are not under contract or special promotions with Vizline.com.
e) Vizline.com does not offer any refunds for funds spent on third parties, for the services already delivered or any other miscellaneous charges which are non recoverable for Vizline.com and refunding them causes any loss to Vizline.com.
If you don’t want to continue using any of Vizline.com services and wish to cancel or have any questions, comments or concerns about our refund and cancellation policy, you may contact us at [email protected]. Be sure to include your full name, company name, account number and the service you want cancelled. Include “CANCEL ORDER” in the subject line. *All refunds and cancellation requests must be made in writing. Your request will not be considered valid unless and until you receive confirmation from our billing department. The confirmation email or number given by the billing department of Go Online Marketing, Inc. will act as a proof of the cancellation of service.
We strongly believe that our services will be beneficial to your business. We always strive to make your internet experience more enjoyable and we do our best for the same.
1. For Services
Except for the cancellation policy described above, all payments and fees are nonrefundable. When you buy our services, your purchase is covered by our 72 hours money-back guarantee. If you are, for any reason, not entirely happy with our services, we will cheerfully issue a full refund. We develop and sell services that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. To request a refund, simply contact us with your purchase details within 72 hours of initial payment. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service, office rental, live receptionist services and delivery cost. Refunds are being processed within 21 days period from the point of approval from Vizline.com.
2. For Goods
All returns of goods and materials purchased directly from Vizline.com require prior authorization. Shipping and handling charges are non-refundable, Returns must be authorized by Vizline.com within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any product that is deemed defective.
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
3. Shipping Cost
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
4. Early Termination Penalty Fee
Thank you for choosing Vizline.com. We are committed to offering you big savings on our services and devices with contracts.
If you’ve entered into an Agreement (indicated on the agreement) and choose to terminate or cancel your service before your contract ends, you will be charged an early termination fee calculated by total remaining balance of the terms. Unpaid balances with Vizline.com, including early termination fees, may be sent to a collection agency for further collection action and reported to the national credit bureaus. No early termination fee applies for cancellations in compliance with our Refund and Cancellation Policy. Please note: If you paid full price for your service/rental/device, and did not enter into a term Agreement, you will not be responsible for an Early Termination Fee for that service/rental/device.
1. What we collect
We may collect the following information:
-name and job title
-contact information including email address
-demographic information such as postcode, preferences and interests
-other information relevant to customer surveys and/or offers
2. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our products and services.
-We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
-We may use the information to customize the website according to your interests.
-We may provide your information to our third party partners for marketing or promotional purposes.
-We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
4. Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
5. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Vizline.com 96 Linwood Plaza #164, Fort Lee, NJ 07024. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.